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What is an authentic court order

An authentic court order (ACO) is a court order verified to have been issued by a Singapore court.

Previously, parties that need to show their court order to others may be asked to provide a certified true copy ("CTC"). They have to apply for the CTC and this can take several days and require more than one trip to the court. A fee needs to be paid for every hardcopy CTC. The hardcopy CTC may also be inadvertently misplaced, or the party may not have sufficient CTCs and may need to obtain additional CTCs.

The ACO system simplifies this.

Court orders that are included in the ACO system can be validated online. These include court orders that are:

Other court orders may be added in future.

If your court order is included in the ACO system:

  • Special information (such as a QR code and access code) will be printed on the court order.
  • You can show a photocopy, email, fax or a screenshot of the ACO to the organisation that requires it. The organisation can also retrieve a validated copy of the court order directly from the ACO website. This service is free of charge.

How to access

For mobile users:

  1. Scan the QR code
  2. Enter the case number
  3. Enter the captcha
  4. Click the "Download" button

For desktop users:

  1. Enter the URL
  2. Enter the access code
  3. Enter the case number
  4. Enter the captcha
  5. Click the "Download" button

Help and support

If you need help, contact the CrimsonLogic helpdesk at 6887 7222 or email eLitigation@crimsonlogic.com.sg.

Tip
ACO QR codes will only be displayed on the main pages of the court order(s) or judgments, and not the attachments.
Note
July 2022 Update - The court orders retrieved from the ACO website can now be downloaded together with their attachments and annexes (if any). To avoid obscuring any text or images that may be present in the attachments or annexes, the ACO QR codes will only be displayed on the main pages of the court order(s) or judgments, and not the attachments. This enhancement was implemented in response to user feedback.

We are continuously looking at how the ACO service may be improved. If you have any feedback or comments, please let us know by submitting this feedback form.


Will anyone be able to access any other person's court order?

An individual will need both of the following to retrieve a document from the ACO portal:

  • The QR Code or the access code
  • The case number.

In addition, the CAPTCHA mechanism detects bot "attacks" on the ACO portal. It is very unlikely that a person who has not been given the access code and the case number can randomly "guess" the relevant information to obtain access to a Court order.

Can parties opt out of ACO?

No. The ACO scheme will automatically add the relevant information on eligible court orders. Parties are not able to opt out of ACO.

How do we verify the authenticity of the website?

Users should always ensure that the URL of the site they are using is https://www.courtorders.gov.sg. Users should not accept any other variations of the URL.

Can certified true copies still be obtained?

Certified true copies will still be available upon application.

Why should a person go to the ACO portal if they already has a soft copy of a court order?

Retrieving the court order from the ACO portal can provide added confidence that the order can be obtained from the court repository, and was not authored by unauthorised persons.

Will court orders before 2 Jan 2020 be re-issued and added to the ACO?

No. The ACO portal will only have new court orders issued after the start of the system.

If the court order I receive after 2 Jan 2020 does not have a QR Code and access code, does it mean that it is a forgery?

It is possible that the court order in question has not been included in the ACO system. It may still be a genuine court order. You may wish to check with the courts about the matter, or ask for a certified true copy in such a case.

Can I still require parties to produce a certified true copy, even if their court order is an ACO?

Yes, but you should be aware that a certified true copy is less secure than an ACO. It is possible for certified true copies to be forged. When an ACO is available, it can be a better guarantee of authenticity, as you can be sure you are obtaining it directly from the court and that it has not been tampered with.

Must I be a party to a case in order to access the ACO system?

Anyone with a valid access code and corresponding case number can obtain an ACO from the ACO portal.

For more information, refer to the ACO brochure   (PDF, 726 KB).

 


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