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Media Release: State Courts launch online filing for neighbour disputes

1. The second phase of the State Courts’ Community Justice and Tribunals System (CJTS) was launched by the Community Justice and Tribunals Division (CJTD) today.

2. Parties who wish to file a neighbour dispute claim at the Community Disputes Resolution Tribunals (CDRT), can now file online anytime and anywhere with an internet connection. Parties can take an online pre-filing assessment to find out if their claims fall within the jurisdiction of the CDRT, submit their documents online, select their court date and make payments online. Parties will also be able to view documents submitted by the other party and monitor their case developments online.

3. The CJTS online filing will help parties save time and money, as they no longer have to take time off their busy schedules to come to the courts to file their documents. 

New features of the CJTS


4. Phase 2 of CJTS provides parties with the option to conduct a mediation session online with the help of a court mediator through the e-Mediation function. Parties can now mediate in a secure environment and resolve their dispute online. EMediation can take place through CJTS at a date and time most suitable for both the disputing parties and their mediator. If the parties agree to resolve their dispute, they may proceed to withdraw their claim or apply for an online consent order through CJTS.

Case Search

5. The case search feature in CJTS allows the public to check online if there is a pending claim or order against them for small claims and CDRT matters. Parties can also check if there were cases filed against any supplier of goods and services providers or residential tenancy claims to help them review their claims and merits of their case and enable them to make informed choices when contracting with a particular supplier.

6. With the addition of these new features, court users now have the convenience of the full suite of online services when filing a claim at the CDRT or the Small Claims Tribunals (SCT). The enhanced features of the CJTS provides convenience and flexibility for court users to file their claims online, conduct proceedings online, manage their cases and save time from travelling to court.

7. Individuals can access the CJTS with their SingPass, and corporate entities with their CorpPass. Pre-filing assessments and case search functions do not require a login with SingPass or CorpPass.

8. Since the CJTS Phase 1 launch on 10 July 2017, there were 4,760 SCT cases filed online as at 31 Dec 2017. 58 SCT cases have been settled by parties on their own using e-negotiation and applied for a consent order online without coming to the courts.

9. The next phase of the CJTS will include the online filing for the Employment Claims Tribunals. 

Issued by: State Courts, Singapore
Date: 5 February 2018 

(i) Annex A – Community Disputes Resolution Tribunals Process Flow and Features of CJTS
(ii) Annex B – About the CJTD and Translation of Key Terms

For further information or clarification, please contact:
Vivian Heng, Deputy Director, Communications Directorate
Tel: 6435 5045 / 9722 6139

Bryan Jacob, Executive, Communications Directorate
Tel: 6435 5088 / 9722 6139

Community Disputes Resolution Tribunals Process Flow 

Community Disputes Resolution Tribunals Process Flow

New Features and Benefits of Community Justice & Tribunals System 
New Features and Benefits of Community Justice & Tribunals System

About the Community Justice and Tribunals Division (CJTD)

The Community Justice and Tribunals Division (CJTD) was established on 24 April 2015 and oversees community and relational dispute matters as well as tribunal claims. It comprises the Small Claims Tribunals, the Community Disputes Resolution Tribunals, and the Employment Claims Tribunals.

The CJTD handles a hybrid of both civil and criminal matters, and serves as a one-stop location for all community justice issues and tribunal claims so that court users with such matters that span the civil and criminal jurisdiction can be served at the CJTD.

Translation of key terms


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